Our commitment
We treat the security of customer data as a core responsibility. Our practices are guided by industry-recognized principles and are continuously reviewed and improved as threats and technologies evolve.
Data protection
We protect data throughout its lifecycle.
- Encryption in transit using modern TLS.
- Encryption at rest for stored data.
- Data minimization: we collect and retain only what we need.
- Secure deletion when data is no longer required.
Access control
Access to systems and data follows the principle of least privilege. Personnel receive only the access required for their role, access is reviewed regularly and sensitive actions require strong authentication.
Account security
Scale Apps uses Ventureship single sign-on to provide a secure, consistent sign-in experience. We encourage every customer to use a strong, unique password and to keep their account contact details current.
Monitoring and response
We monitor our systems for unusual activity and potential threats. When an issue is identified, we investigate promptly, take action to contain it and notify affected customers where appropriate and as required by law.
Responsible disclosure
We value the work of the security research community. If you believe you have found a vulnerability in Scale Apps, please report it to security@scaleai.markets with enough detail for us to reproduce the issue.
- Give us reasonable time to investigate and resolve the issue before any public disclosure.
- Do not access, modify or delete data that does not belong to you.
- Avoid actions that could degrade our services or affect other users.
- We will acknowledge your report and keep you informed of our progress.