Help Center

How can we help?

Answers to the most common questions about Scale Apps, and a fast path to our support team when you need a hand.

Getting started

Scale Apps is the discovery marketplace for everything Scale. Here is how to begin.

  • Sign in with your Ventureship account, or create one in a few steps.
  • Browse by portfolio, category or product to see what fits your goals.
  • Save products you are interested in and compare options side by side.
  • Activate a product, or request a consultation for custom solutions.

Finding products

There are several ways to find exactly what you need.

  • Use search to look up products, categories or outcomes.
  • Explore the five portfolios: Category-Specific, Digital, Infrastructure, Fintech and CorporateProtectionSuite.
  • Filter by audience, from Fortune 500 enterprises to local businesses and creators.
  • Open any product page for features, pricing model and activation options.

Activating products

Activation depends on the product and pricing model.

  • Pay-per-usage products can typically be activated directly from the product page.
  • Revenue share and custom pricing products begin with a short request so our team can tailor the engagement.
  • Enterprise Plan and licensing inquiries are handled by our partnerships team.
  • You will receive a confirmation by email once activation is complete.

Billing basics

We keep billing clear and predictable.

  • Pricing models include pay-per-usage, revenue share and custom pricing such as subscriptions, retainers and one-time engagements.
  • Invoices are issued to the billing contact on your account.
  • Payments are due according to the terms shown on your invoice or agreement.
  • Unpaid balances may lead to suspension of access until the account is brought current.
  • For billing questions, contact hello@scaleai.markets with your invoice number.

Account and single sign-on

Scale Apps uses Ventureship single sign-on, so one secure account works across the Scale experience.

  • Sign in and manage your account at sso.ventureship.xyz.
  • Update your profile, password and security settings from your Ventureship account.
  • If you cannot sign in, use the password reset option on the sign-in page.
  • Enterprise customers can contact us to discuss team access and administration.

Contacting support

Our team is here to help.

  • General and product support: hello@scaleai.markets
  • Security concerns: security@scaleai.markets
  • Privacy and legal requests: legal@scaleai.markets
  • Include your account email and as much detail as possible so we can resolve your request quickly.

Still need help?

Reach out and a member of our team will get back to you.

Contact support

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