1. Introduction and scope

This Privacy Policy describes how Scale, a Ventureship company ("Scale", "we", "us" or "our"), collects, uses, discloses and protects personal information in connection with Scale Apps at scaleai.markets and related websites, products, services and communications (collectively, the "Services").

This document should be read together with our Terms of Service, Privacy Policy, Cookie Policy and Acceptable Use Policy, which together govern your use of Scale Apps. By using the Services, you acknowledge the practices described in this policy.

2. Information we collect

We collect information in the following ways.

Information you provide: name, email address, company, job title, phone number, billing details, account credentials, communications with us and any content you submit through forms or requests.
Account information: information associated with your Ventureship single sign-on account, such as your identifier, email address and profile details.
Transaction information: products activated, plans, invoices, payment status and related records.
Usage information: pages viewed, features used, searches, referring URLs, dates and times of access and similar activity data.
Device information: IP address, browser type, operating system, device identifiers and approximate location derived from your IP address.
Cookies and similar technologies: as described in our Cookie Policy.
Information from third parties: information from partners, affiliates, Ventureship companies, analytics providers and publicly available sources, where permitted by law.

3. How we use information

We use personal information to:

Provide, operate, maintain and improve the Services.
Create and manage accounts and authenticate users.
Process activations, invoices and payments.
Respond to inquiries and provide customer support.
Personalize content and recommendations.
Send service communications, and, where permitted, marketing communications you can opt out of at any time.
Monitor, prevent and address security incidents, fraud and misuse.
Analyze usage and develop new products and features.
Comply with legal obligations and enforce our agreements.

4. Legal bases for processing

Where the EU or UK General Data Protection Regulation (GDPR) applies, we process personal information on the basis of: performance of a contract with you; our legitimate interests, such as securing and improving the Services, where those interests are not overridden by your rights; your consent, which you may withdraw at any time; and compliance with legal obligations.

5. How we share information

We do not sell personal information for money. We may share personal information with:

Service providers who process information on our behalf under contractual confidentiality and data protection obligations.
Ventureship and its affiliated companies, for purposes consistent with this policy.
Authorized Resellers, Authorized Licensees and partners, where needed to deliver Services you request.
Professional advisers, such as lawyers, auditors and insurers.
Authorities or other parties when required by law or to protect the rights, property or safety of Scale, our users or others.
A successor entity in connection with a merger, acquisition, financing or sale of assets.
Other parties with your consent or at your direction.

6. Cookies and similar technologies

We use cookies, pixels, local storage and similar technologies to operate the Services, remember your preferences, understand usage and support marketing. You can manage cookies through your browser settings and any preference tools we provide. Our Cookie Policy explains these technologies and your choices in more detail.

7. Data retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. When information is no longer needed, we delete or anonymize it in accordance with our retention practices.

8. Data security

We implement reasonable technical and organizational measures designed to protect personal information, including encryption in transit and at rest and least-privilege access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. To exercise any right, contact legal@scaleai.markets. We will verify your request and respond within the time required by applicable law, and we will not discriminate against you for exercising your rights.

Access: request a copy of the personal information we hold about you.
Correction: request that inaccurate information be corrected.
Deletion: request that we delete your personal information.
Portability: receive your information in a structured, commonly used format.
Restriction and objection: limit or object to certain processing, including direct marketing.
Withdraw consent: where processing is based on consent.
Complaint: lodge a complaint with your local data protection authority.

10. California privacy rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), gives you the right to know the categories and specific pieces of personal information we collect, use and disclose; to request deletion and correction; to opt out of the sale or sharing of personal information for cross-context behavioral advertising; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights.

We do not sell personal information for monetary consideration. To submit a request, or to designate an authorized agent to submit one on your behalf, contact legal@scaleai.markets. We honor Global Privacy Control signals where required by law.

11. Children's privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. International data transfers

Scale operates globally, and your information may be processed in countries other than the one in which you live, including the United States. Where required, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses approved by the European Commission and equivalent mechanisms.

13. Third-party links and products

The Services may contain links to, or integrations with, third-party websites and products. Their privacy practices are governed by their own policies, and we encourage you to review them.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above, and where changes are material we will provide additional notice, such as by email or a notice within the Services.

15. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at legal@scaleai.markets. For general inquiries, contact hello@scaleai.markets.

Privacy Policy