Legal

Acceptable Use Policy

We want Scale Apps to be safe, trustworthy and productive for everyone. This policy describes what is not permitted when using our Services.

Last updated November 3, 2026

1. Purpose and scope

This Acceptable Use Policy ("Policy") applies to everyone who accesses or uses Scale Apps and any products or services offered by Scale, a Ventureship company (the "Services"), including customers, partners, Authorized Resellers, Authorized Licensees, affiliates and their users.

This document should be read together with our Terms of Service, Privacy Policy, Cookie Policy and Acceptable Use Policy, which together govern your use of Scale Apps.

2. Illegal and harmful activity

You may not use the Services to:

  • Violate any applicable law, regulation or third-party right.
  • Engage in fraud, deception, phishing, impersonation or misrepresentation.
  • Promote, facilitate or engage in violence, terrorism, exploitation or human trafficking.
  • Create, distribute or store child sexual abuse material or any content that sexualizes minors.
  • Harass, threaten, bully, defame or discriminate against any person or group.
  • Infringe or misappropriate intellectual property, privacy or publicity rights.

3. Security and integrity

You may not:

  • Access, or attempt to access, accounts, systems or data without authorization.
  • Probe, scan or test the vulnerability of the Services except through our responsible disclosure process.
  • Introduce malware, viruses or other harmful code.
  • Interfere with or disrupt the Services, including through denial-of-service attacks or excessive load.
  • Circumvent usage limits, authentication, access controls or billing.
  • Reverse engineer, decompile or scrape the Services except as expressly permitted by law.

4. Messaging and marketing

When using the Services for communications or marketing, you may not:

  • Send unsolicited bulk messages or spam, or violate anti-spam and telemarketing laws.
  • Collect or use personal information without a lawful basis or required consent.
  • Use misleading headers, sender information or subject lines.
  • Make false or unsubstantiated claims about Scale, Ventureship or any product.

5. Responsible use of AI

When using AI-powered features, you may not:

  • Generate content intended to deceive, including undisclosed impersonation of real people.
  • Use outputs to make consequential decisions about individuals without appropriate human review where required by law.
  • Attempt to bypass safety features or extract restricted information.
  • Generate content that violates this Policy or applicable law.

6. Brand and partner conduct

Partners and affiliates must represent Scale and Ventureship accurately and only as authorized in their agreements. You may not use our names, logos or marks in a way that suggests endorsement, partnership or white-label rights that have not been expressly granted.

7. Enforcement

We may investigate suspected violations of this Policy. If we determine that a violation has occurred, we may remove content, suspend or terminate access, withhold program payments, and report activity to law enforcement where appropriate. We may act without prior notice where necessary to protect the Services, our users or others.

8. Reporting violations

To report a suspected violation of this Policy, contact legal@scaleai.markets. To report a security vulnerability, contact security@scaleai.markets.

9. Changes to this Policy

We may update this Policy from time to time. We will revise the "Last updated" date above when we do, and continued use of the Services constitutes acceptance of the updated Policy.

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